Recovery and tech refresh during the lockdown

 CLIENT

For two real estate agencies in Geneva, tech refresh and user support.

NEEDS

Due to the cessation of activity of the existing service provider, carry out within 3 weeks the resumption of the management of the infrastructure and user support, remotely and on site.

Migration of services shared by the former service provider.
Antivirus and antispam email relay.
Migration of websites.
Migration of DNS servers, outsourcing of backups
Resumption of activity at the beginning of the confinement and teleworking for all employees.

SOLUTION

Meeting with clients and the service provider for a precise inventory of fixtures.

Taking charge of the IT equipment and servers to validate and ensure the information provided.

Choice of solutions for the services to be taken over, taking into account strong constraints, planning and budget.

Setting up the migration and recovery schedule in agreement with the customers.

Getting to know the central business application, in collaboration with the publishing company.

RESULTS

In 3 weeks :

Successful migration and tech refresh of all shared services.

Resumption of support with the implementation of a dedicated helpdesk for the 2 control rooms.

Carrying out a system and security audit with a presentation to the client in order to align all the players in the project (business software publisher, clients and IT) with the knowledge of the strong and weak points of the infrastructure in place.

Proposal and follow-up of an action plan following this audit.

Recovery and tech refresh during the lockdown

CLIENT

For two real estate agencies in Geneva, tech refresh and user support.


NEEDS

Due to the cessation of activity of the existing service provider, carry out within 3 weeks the resumption of the management of the infrastructure and user support, remotely and on site.
Migration of services shared by the former service provider.
Antivirus and antispam email relay.
Migration of websites.
Migration of DNS servers, outsourcing of backups
Resumption of activity at the beginning of the confinement and teleworking for all employees.


SOLUTIONS

Meeting with clients and the service provider for a precise inventory of fixtures.

Taking charge of the IT equipment and servers to validate and ensure the information provided.

Choice of solutions for the services to be taken over, taking into account strong constraints, planning and budget.

Setting up the migration and recovery schedule in agreement with the customers.

Getting to know the central business application, in collaboration with the publishing company.

RESULTS

In 3 weeks :

Successful migration and tech refresh of all shared services.

Resumption of support with the implementation of a dedicated helpdesk for the 2 control rooms.

Carrying out a system and security audit with a presentation to the client in order to align all the players in the project (business software publisher, clients and IT) with the knowledge of the strong and weak points of the infrastructure in place.

Proposal and follow-up of an action plan following this audit.