Application maintenance

CLIENT

For a Swiss world leader in the food industry, Yucca provides maintenance and support for more than a hundred internal and third-party applications.

NEEDS

More than one hundred applications mainly covering 5 areas :
Supply Chain, Finance, Digital, Marketing & Sales, HR.

RESULTS

100 solved tickets per month, in accordance with the defined SLO.

1000 annual man-days of customer support.

TESTIMONY

“One of the best transitional executions we’ve seen. There was no escalation and no business impact.
We achieved the savings we were aiming for without any compromise on quality.”

Application maintenance

CLIENT

For a Swiss world leader in the food industry, Yucca provides maintenance and support for more than a hundred internal and third-party applications.

NEEDS

More than one hundred applications mainly covering 5 areas :
Supply Chain, Finance, Digital, Marketing & Sales, HR.

SOLUTIONS

100 solved tickets per month, in accordance with the defined SLO.
1000 annual man-days of customer support.

TESTIMONY

“One of the best transitional executions we’ve seen. There was no escalation and no business impact.
We achieved the savings we were aiming for without any compromise on quality.”